Power Plant Building Safety Services SOQ |
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Customer service is one of BJY’s primary objectives and refining internal operations improves customer service. BJY has an ongoing plan to keep current its present video conferencing, white board, large document scanning, virtual private network, Internet, Intranet and LAN systems to ensure the ability to utilize the latest secure, broadband technology available. The staff’s efficiency levels have been enhanced and redundancy or duplication of effort has been nearly eliminated. The software BJY utilizes affords our plan reviewers, field inspectors, and administrative staff optimal utilization of their skills, which results in higher quality customer service. Tracking for all projects is accomplished using industry standard software programs to provide customers with the most up-to-date information concerning their status; i.e., comment letters, correspondence, invoices, due-dates, etc. If requested, BJY will develop a computer database management system capable of recording all permitting and construction progress.
BJY has a complete electronic library of the 1997 and 2000 Building Codes, which can easily be accessed by field inspectors, clients and reviewers. We have access to ICBO Evaluation Reports from the Internet and our electronic library, which are available to expedite plan reviews and inspections, and also furnish technical documentation to clients. All of our offices are linked together with a wide area network (WAN) which facilitates data transfer. Computer scanners in our offices also provide the most advanced technology to expedite the processing of non-computer-generated data for intra-office use, and between our offices and the client. In addition, should there be a need for one-on-one conferences that cannot be conducted at the site or convenient location for the inspector and developer, BJY has video conferencing capabilities that allow meetings to be held anywhere in the country. This tool is ideal for designers, reviewers and participants who may not be located in the state, the immediate area or near the particular project and wish to have a more integrated meeting with the inspector or plan reviewer. Through video conferencing, issues and interpretations can be addressed and effectively resolved.
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